Legal
Privacy Policy
- Last Updated:
Table of Contents
Summary
Emergent Payments Ghana Limited (we, us, our) understand that our customers expect us to appropriately treat all personal information collected through this Website, intranet, mobile applications and other channels as private and confidential and therefore values the trust placed in our care.
Information We Collect and Use
This refers to data you provide to us. We collect information through our online forms and live chats when you submit questions, request information, or give us feedback. We may ask you for personal information, which may include the following:
- Name
- Email address
- Phone number
- Any other data that can reasonably be linked to you as an individual or customer
We may also ask you to provide additional information relevant to your question, request, or feedback, such as your:
- Geographical location
- Profession or job title
- Demographic information
- Work industry
- Preferred contact method
Emergent will never ask for your personal identification numbers (PINs) or passwords.
Cookies
Cookies are small data files placed on your device when you visit certain parts of our website or click on our online advertisements. Whenever you visit our website, we use cookies to collect information such as your internet protocol (IP) address, browser data, device information, the date and time of your visit, the operating system and version you are using, your web browser type and version, the page(s) you visit on the website, data about videos or other content you view (e.g., the type and name of the content and how long you viewed it), and the web page you visited immediately before visiting our website. Cookies help us provide you with the best possible browsing experience. You can set your browser to refuse all cookies or to notify you when a cookie is being sent; however, if you do not accept cookies, you may not be able to use certain portions of our website.
Sensitive Personal Information
We generally do not seek to collect sensitive personal information (such as information relating to an individual's racial or ethnic origin, political opinions or similar beliefs, health or medical conditions, criminal background, or trade union membership). If you voluntarily provide sensitive personal information for any reason, or if we are required to collect such information due to legal obligations, we will, where necessary, obtain your explicit consent and handle that information in accordance with this Privacy Statement and applicable law.
Personal data may only be processed where the purpose of processing is necessary, relevant, and not excessive. We will ensure that any information collected is used solely for the purpose for which it was collected.
Email Contents
Email messages sent to Emergent over the Internet cannot be guaranteed to be completely secure unless an email indemnity is in place. Emergent is not responsible for any damages incurred by users who send a message to Emergent, or that Emergent sends to them at their request, over the Internet. Emergent is not responsible in any way for any direct, indirect, special, or consequential damages arising out of the use of this website. All electronic communications via email are kept for future reference.
Visiting Our Website
Users of this website acknowledge that they have the requisite internet and browsing skills and computer equipment to access this site, and that they are not below the age of eighteen (18). Users of this website agree to use the website for lawful purposes only. It is a criminal offence to hack, distort, damage, delete, or modify any content or communication on the website, to hinder or distort the functioning of this website, or to illegally introduce or modify data on this website.
Use of Your Personal Information
We limit the collection and use of personal information not within the public domain to the minimum necessary to deliver superior service to you. Information collected on or through this website enables us to keep internal records, follow your instructions, and process your personal information for ordinary business purposes. Business purposes include opening and maintaining your account, giving effect to transactions, administering claims where applicable, managing our risks, and maintaining our overall relationship with you. We also use information collected on our website to carry out statistical and other analyses, identify potential markets and trends, evaluate and improve our business (including improving and developing existing and new products and services), ensure our business suits your needs, and comply with applicable laws and regulations.
Without your personal information, we may not be able to provide, or continue to provide, the products or services you need.
Information We Share
We do not share your personal information with third parties except where doing so is necessary to pursue our legitimate interests or where disclosure is required by law. We may share your personal information with:
- Third-party service providers;
- Business partners;
- Affiliate companies within our corporate structure; and
- Other parties as needed for legal purposes, on a need-to-know basis and with your prior authorization.
Outside of these specific, limited situations, we will not share your information without your consent. We will not disclose your non-public personal information to other companies that may want to sell their products or services to you without your consent.
How We Protect Your Information
Security
We have developed strong security measures to protect customer privacy. Access to your personal information is restricted to employees who need it to provide products or services to you. We will not share such information without your consent. We maintain physical, electronic, and procedural safeguards that comply with applicable standards to protect your non-public personal information. If you close your account(s) or your account(s) become inactive, we will continue to adhere to Emergent's current privacy policies and practices, as required by law.
To demonstrate our commitment to information security, Emergent Payments Ghana Limited has implemented and been certified against industry best-practice security standards, including ISO/IEC 27001:2022 and the Payment Card Industry Data Security Standard (PCI DSS). These certifications provide assurance that Emergent meets its regulatory requirements for due care in information security practices, and that your transactions and information are managed in accordance with international best practice. Emergent's management is fully committed to our information security management system and requires the same commitment from all staff, service providers, and partners.
How We Manage Your Personal Data
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
How Long We Store Your Information
We store personal information for as long as required by national and international law.
Changes to This Privacy Policy
This Privacy Policy is effective and will remain in effect except with respect to any changes to its provisions, which will take effect immediately upon being posted on this page. Your continued use of our site or any online service following any changes to this Policy constitutes your agreement to those changes.
Contact Us
If you have further questions about this Privacy Policy, please contact us at info@emergentafrica.com.
